Terms and Conditions
Welcome to Tamoor Store. By using this website or completing a purchase, you agree to the following terms and conditions:
- Orders and Purchases
- The customer is responsible for entering accurate and complete information when placing an order.
- The customer is responsible for reviewing the products, quantities, and address before confirming the order.
- The store reserves the right to refuse or cancel any order if there is an error in the price, product availability, or order details, and will refund the customer according to the payment method.
- Products
- Product images are for illustrative purposes only, and colors or shapes may vary slightly from the actual product.
- The weight and size of dates may naturally vary, as they are a natural agricultural product.
- The store strives to provide products of the highest possible quality, as detailed on the product page.
- Payment
- Payment must be completed using the methods available in the store.
- Orders with outstanding balances or payment issues will not be processed until payment is confirmed.
- Shipping and Delivery
- Orders will be processed and shipped according to the timeframe specified in the store. * Delivery time may vary depending on the shipping company, city, and circumstances beyond the store"s control.
- The customer is responsible for ensuring the accuracy of the delivery address and information.
- In case of an incorrect address or non-delivery of the shipment, the customer may be responsible for return shipping costs.
- Exchanges and Returns
- Due to the nature of food products, exchanges and returns are not accepted after receipt of the order unless there is a defect or problem with the product.
- The customer must contact the store within 24 hours of receiving the order if there is a problem.
- Clear photos of the product, packaging, and invoice or order number must be attached.
- If a defect or damage is proven to be caused by the store or shipping, the request will be processed according to the case, whether through exchange, compensation, or refund.
- Damaged Products
If the product arrives damaged or does not match the order, do not dispose of the product or packaging before contacting the store. This will allow the store to investigate and resolve the issue.
- Offers and Discounts
- Offers and discounts are subject to the duration and conditions specified in the offer. * Multiple discounts cannot be combined unless explicitly stated.
- The store reserves the right to modify or discontinue any offer without prior notice, without affecting orders confirmed before the modification.
- Privacy
The store maintains the confidentiality of customer data. Data used for processing orders, communicating with customers, and providing purchase-related services is subject to the regulations and laws in force in the Kingdom of Saudi Arabia.
- Customer Responsibility
The customer acknowledges that all data provided to the store is accurate and bears responsibility for any delays or problems resulting from the provision of incorrect or incomplete information.
- Amendment of Terms and Conditions
The store reserves the right to update or amend these Terms and Conditions as needed. Amendments will be effective from the date of their publication on the website.
- Contact
For any inquiries or complaints regarding an order, the customer can contact customer service through the contact methods provided on the store website.