Return and Exchange Policy
To ensure customer satisfaction and product quality, we outline our return and exchange policy:
Returns and Exchanges
● Customers are entitled to a return or exchange if the product arrives damaged or does not match the order.
● Customers must contact customer service within 24 hours of receiving their order, providing clear photos of the product and the order details.
● Food products cannot be returned or exchanged once opened or used, to maintain product safety and quality.
● If the error is on the store"s part, the store will bear the shipping costs associated with the return or exchange.
● If the product matches the order and is undamaged, it cannot be returned or exchanged after receipt, as it is a food product and cannot be returned.
Incorrect Orders
If you receive a product different from the one ordered, please contact us within 24 hours of receipt. We will process your request and replace it with the correct product, depending on the situation.